Best Western InnSuites Phoenix Hotel & Suites

I knew when we booked the room that check in was at 4 o'clock We arrived quite early, but after discussing our situation with the lady at the front desk (we are disabled), we asked if we could have the room early. She quoted us the rules, but then, she went personally to see if any ground floor rooms were ready yet, and one actually was! Wish I'd got her name, she is a gem!

Very clean, newly remodeled facility. Very clean, new towels, nice bedding, nice pillows. Clean, well-stocked breakfast area. Nice place.

Breakfast was very good and the facilities are clean and well maintained. The location is very convenient to the freeways and access to the hotel is also very good. The only negative was a lack of electrical outlets but several medical devices we were trying to connect so maybe not a problem for most. Also the air condition was excellent considering the outside temperature of over 110.

I was supposed to have gotten some kind of rewards -my bill was 171.00 and with the reward it would have brought it down to 107.00 but when i paid for it i never recieved the reward. I have stayed at this facility several times this year along with a few others thru booking and have never to my knowledge recieved any kind of reward benefit with Best western or booking is recieving a reward benefit typical with repetitive use i'm not sure but it would be nice! Thank you Douglas Greenwood

Great privacy, very clean, breakfast was super good they had a variety every day. Staff was very friendly, maintenance was efficient and quick.